Refund Policy


DAMAGED ITEMS – although we try to ensure our packaging protects your goods throughout their journey, there are rare occasions when items may become damaged in transit. We do ask that you check you have the correct items and look for signs of damage and notify us within 24 hours if there is a problem. All collection costs will be met by Ruxley Manor when an item is damaged or incorrectly delivered ONLY if this is notified within 24 hours of receipt of the goods.

CHANGE OF HEART – if you simply change your mind about your items then please contact our customer services team on 020 8300 0084 within 14 days of receipt to request collection. We will only accept returns that are unused, in the original packaging (unless we have taken it away for you) and in a re-saleable condition. We will unfortunately have to charge you for collection. The collection costs are based on your postcode and will be advised by customer services. We reserve the right to refund you the item’s original purchase price minus 20% should we find the item is not in the same condition as sold.


Once goods have been returned refunds will be given via the original method of payment and at the same price as the original sale (including any discounts/special offer reductions). Refunds will be processed within 5 working days.


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